Refund policy
Refund & returns
Effective: October 27, 2026
All sales are final. We don’t accept returns or exchanges on opened or unopened orders for change of mind, wrong color/thickness choice, or “I ordered the wrong size.”
If something’s wrong on our end
Email contact@splatteremporium.com within 14 days of the delivery date shown by the carrier if:
- the package arrived damaged,
- a product is defective,
- we shipped the wrong item, or
- something is missing / short-packed.
Please include your order number and photos (especially for damage or defects). We’ll review and decide the fix case by case (replacement, partial refund, full refund, or another remedy). Claims after that 14-day window generally won’t be considered.
Cancellations
If you need to cancel, email us ASAP. Once an order has shipped, it can’t be canceled and the final-sale rules above apply.